CO
Clare O
1 reviews | Active since Jan 2019
20 May 2020, 13:18
ATROCIOUS SERVICE!!!!!!!!
We submitted a claim 2 months ago. Our flights and tour were cancelled due the the country border being closed (Co-Vid19). In 2 months we have not receive any update on our claim, no phone calls, no emails nothing. I have tried phoning their travel claims department no one answers, if I do get through to a voicemail the mailbox is full. I have tried calling reception to be put through to SOMEONE!!!! If a manager or supervisor reads this message could they PLEASE address this. I understand under staffing due to CoVid, however I do not understand being completely IGNORED!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Bryte Insurance Company's replyOfficial
20 May 2020, 16:58Dear Mrs/Miss Ovens
Thank you for bringing this complaint to our attention. We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards
Bryte Insurance Company
Thank you for bringing this complaint to our attention. We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards
Bryte Insurance Company
Bryte Insurance Company's reply20 May 2020, 16:58
Official
Dear Mrs/Miss Ovens
Thank you for bringing this complaint to our attention. We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards
Bryte Insurance Company
Thank you for bringing this complaint to our attention. We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards
Bryte Insurance Company
CO
Clare O's updateReviewer Update
20 May 2020, 17:08Your email included in your response is customer services team at ***********, is that correct?
I have forwarded my email to ***
I do not appreciate a generic answer and will place a negative review daily until I receive action.
I have forwarded my email to ***
I do not appreciate a generic answer and will place a negative review daily until I receive action.
CO
Clare O's update20 May 2020, 17:08
Reviewer Update
Your email included in your response is customer services team at ***********, is that correct?
I have forwarded my email to ***
I do not appreciate a generic answer and will place a negative review daily until I receive action.
I have forwarded my email to ***
I do not appreciate a generic answer and will place a negative review daily until I receive action.
CO
Clare O's updateReviewer Update
20 May 2020, 17:17How am I meant to answer if the email is blacked out, this is ridiculous.
CO
Clare O's update20 May 2020, 17:17
Reviewer Update
How am I meant to answer if the email is blacked out, this is ridiculous.