Appalling service from Bryte travel.

Bought my air ticket several days with my Amex Card so I qualify for travel cover at no extra cost. Insurance is with Bryte travel insure. Truthfully I’ve no idea whose service is worse!! Despite many attempts to get through to Bryte they NEVER have consultants available. I’ve emailed them begging for a call and get a generic reply or silence. Amex are just as appalling being unable to assist. I was promised yesterday via Amex messenger agents would reach out to me. Nothing happened. I’d like my insurance paperwork please however reading other reviews I can see how awful Bryte will be if it comes to payout if needed. Since nedbank took over Amex it’s been a disaster. I miss the 5 star service of yesteryears. 0 to Amex. 0 to Bryte. I leave in a few days and have no personal proof of insurance. !!!!