Annacceptable claims service from Zurich Insurance

A Ram couriers bakkie drove through a stop street and into me on the 19th of November 2014 and caused R30,000 (quoted) damage to my car. The driver has admitted to being in the wrong. All required paperwork has been submitted several times, I have received almost no feedback or replies from Zurich despite frequent followups by phone and email. Ram couriers just keep saying call Zurich Insurance and they have given their Insurer approval to process the 3rd party claim.<br> Eventually I got hold of the 3rd party manager Aadil Akoojee on the 24th of March 2015 who sounds polite and helpful on the phone but not much else in terms of getting the claim processed and replying to follow-ups.<br> It has now been almost 6 months of struggling and a never ending loop of bad service and frustration.<br> There is a general consensus out there that insurance companies will do almost anything not to pay out claims despite considerably expensive premiums, this all seems to prove that theory true. <br> The claim number is: *** T