Almost a year and no payment for claim

<p>A zurich client drove into my car last year december.(2015)</p> <p>I am still waiting to be paid out to repair my car. I got all quotes in february, since then the quotes have increased by almost R2000,and yet they still "processing" the february amount. If they did their work,and processed claims immediately there wouldnt be a problem.. now i must pay in due to their pathetic service, at this rate ill only receive money in 2017,and there will be yet another increase.. i keep getting told andile is busy with claim.. the claim is on his desk.. SINCE APRIL when i phoned.</p>