Almost 5 months to get paid out for their client damaging my car and zero response to requests to communicate status.

Unacceptable time delays in processing my claim on them (I was stopped when a Bakers Transport truck collided with my vehicle) and it has taken 5 months for me to finally receive payment, now however the panel beater quotes are no longer valid, my vehicle has been damaged for 5 months and I have had the inconvenience of trying to resolve this and deal with them. They claim to respond to complaints within 24 hours on their web site and they do - simply with a response saying they will look into the issue (as stated in other complaints here). It is obvious from the uniform approach from their staff to not communicate with queries that this is either a company policy issued by management (to not communicate) perhaps to frustrate people to claim through their own insurance or it is the general lack of concern / professional attitude of their staff and the company in general. Absolutely shocking and their clients like Bakers Transport should review their ongoing business with them as it also affects their reputation.