abusing of power

<p>On the 24 /01/17 had an accident an claimed on my motor insurance company (Zurich/bryte) on 25/01/17 through f.n.b insurance brokers where the handed the claim rodel insurance administrators where there took the hole month with no updates nothing, by the end of that month they told me my car is a write off (can't be repaired) and they a waitting for agreement of loss from Zurich /bryte since my car more than what they allowed to pay whereby the procedure took two week which makes 6weeks from claim date.by the time I start fight about time rendered that when they send email say Zurich is investigating why it took two weeks to get a claim from rodel,while we still there one of Zurich investigators called me saying he wants to meet with me to investigate then I refused ask an called the person who was handling the claim and tell him /ask</p> <p>1 why investigation now while the claim has been finalized and we been waiting for agreement of loss</p> <p>2 why this investigation was not done with a required time (within 14days of claim)</p> <p>3 why am I not been informed by when the is investigation needed </p> <p>4 time has already gone by and I been waiting for agreement of loss patiently, and when one this happens no one border to apologize an reasure me an give time estimation </p> <p>5 why did rodel handle the claim for a month which should be handled by Zurich </p> <p>6 does Zurich know I'm waiting for a.o.l and how I v been waiting (does it really care)</p> <p> </p> <p>1 Respond was the client is delaying his own claim </p> <p>2 if the client doesn't meet investigator we ll cancel the rental car </p> <p>Then I kept my refusal and returned rental car and send the matter for mediation which did not work for me then f.n.b manager took a matter now. And I decided to meet their investigator hoping the matter I ll run smoothly and faster as it is now on the hands of a manager but my insurer still show that they don't care and I can questions their ethics. As we speak the matter is still on their investigator whom said the matter take up to 10 days but cause of their have to get required documents but if I can help to get them the matter ll be faster, as we speak is now 10th day not finalized still waiting and my insurer does not care about that only f.n.b manager is fighting for that (reminding them) every day. Who knows what will they need after this only to buy time or will they take another two week again waiting for A.O.L? Cause they can't reasure or give Eastimated time. To them it does not matter even if I safer like this when I m insured as long as I dance when they want something from me. Hence claim is not final I ll keep on updating on the process </p> <p> </p>