A Company I will personally never work with again!

After having my car bumped into by another driver, the one insured with Zurich, beginning of December I have sent ALL of the documents requested to have the 3rd party claim sufficient. Up until this day I have not had ANY correspondence with a member from the 3rd party claim unless I went out of my way to call them, hang on for long periods just to have the call assistant on the other line tell me that they have received my documents but they are waiting to send out an evaluatior. Now, its been a month since the first time Zurich has told me this. Today on the 9th of February 2016 I phoned again out of despiration to have my vehicle fixed, only to have John tell me at first that he cannot see that I sent any of my documents and only ONLY after I insisted I had already sent ALL the documentation he told me that they are still awaiting my file. I asked John where my file is and he couldn't tell me. I have also asked to speak to a manager or person in charge where the phoneline was either \cut off\" or the person refused and said the manager is busy. WHAT IS GOING ON?!!!!"