7 months and no response from Zurich for 3rd party

I submitted a 3rd party claim on 17/08/2015 for damage to my motor vehicle by client of insurer.<br> Called Zurich on numerous occasions. Only one person can help and she is never available.<br> Strange thing is that the persons I have spoken to at Zurich all seem extremely friendly, no rudeness at all???<br> Below my email to Zurich sent 20/11/2015:<br> <br> \Hi Lesego<br> I have submitted claim ( ***) on 17 August 2015 and have not had heard from Zuri since then. Its been 3 months. What do I have to do? Was my claim form incomplete? What is taking so long? Is anything wrong on my side?? Claims supposed to take an average of 30 days, it has now been approximately 93 days.<br> Please assist me with this. Vehicle is still not repaired.<br> <br> <br> Have not heard from Zurich since claim was submitted (17 August 2015), despite numerous phone calls to them. <br> <br> If you do not intend doing anything, why do I have to submit a 3rd party claim form?<br> Why must I get 2 quotes from repairers? (which have LONG expired)<br> Why must I report the accident to the police for a case number?<br> Why do want photos of the vehicle damage?<br> <br> What I must do next? Its been nearly 7 months.<br> Thank you"