3rd Party Claim not processed.

I was involved in an accident in May 2018. To date my 3rd party claim has not been processed. I have spoken to a number of people and not one has assisted. Each person says it is not their claim or the claim does not exist, yet i have been given a claim number. We are now 9 months down the line and my car has still not been repaired. I am disgusted at the customer service and unwillingness of so many people.