1 reviews | Active since May 2021
3rd Liability Claim through Bryte is a DISGRACE!
On 26th February 2021, I had an accident with a lady that is insured with Bryte Insurance, and she had caused the whole accident, which took place on that day. So I took it upon myself to contact Bryte Insurance and send them the relevant documentation they required for this case. So Bryte did their investigation into the accident, and they sent an assessor to inspect the damages and to get a quote for my vehicle repairs, my vehicle came to a total of R228000 for repairs. Forward nearly 2 months later, after MANY phone calls/emails to Bryte, and they offered me a DISGRACEFUL R66000 (I keep the vehicle, non-write off)! How Am I suppose to repair the vehicle with R66k, when the repairs cost well over R200k?!!?!
I was livid to the point of stressing myself out, due to the fact that THERE client caused the whole accident, and they know 100% she was in the wrong! I spoke to one of the 3rd party claims handler, and she even ADMITS that their client's story makes no sense! and there client told a blatant lie to the insurance! Yet they say I was 40% in the wrong.. I don't even know how they came to the conclusion of 40%! When I had right of way, and she was TURNING into oncoming traffic failing to proceed with caution to see if there were any vehicles oncoming!
I have been without a vehicle for nearly 3 months now! Cause of their client causing an accident and making my vehicle unusable! Everytime we phone Bryte to follow up on a better offer, they never answer there phone calls, just more and more excuses and NEVER answer their emails, this has become such a huge problem when this could have been sorted out LONG time ago if Bryte came to the party and offered a good amount!
I have consulted with my lawyer, who is working on this case and will proceed with legal action if this matter is not sorted out urgently, I have never in my life seen so much incompetence from an insurance company, where they know their client was at fault, yet want to offer peanuts.
Thank you for bringing this complaint to our attention.
We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards
Bryte Insurance Company
Thank you for bringing this complaint to our attention.
We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards
Bryte Insurance Company
