3 and a half months and still no payment for claim

On 25 December 2015 a person insured by Zurich Insurance reversed into my parked car. I lodged the claim and from the get go had the worst response times from Zurich.<br> <br> My claim was assigned to Andile Vazi... this guy may as well not even have a an email address. It would take the same amount of time to post him a letter. He takes at least a week to respond to any email and when he does, it lacks information- It's a simple \I will let you know when I know\".<br> <br> After 2 and a half months and me constantly chasing I was made a claim offer and asked to send my banking details for payment.<br> <br> It has now been 3 weeks since I sent my payment details and still no payment. I emailed Andile on 30 March asking when payment will be made and received no response.<br> <br> I emailed Andile again on 4 April asking him to respond to my email from a week ago and he responded this morning, 5th April with \"Kindly note that your payment has been requested and you will receive<br> confirmation once it has been released.\"... Once again... a \"p#ss off.. it will happen when it happens\"<br> <br> What a pathetic attitude form an insurance company. Maybe I get this kind of treatment because I'm only a 3rd party claim. 3.5 months!!"