2 months on a claim with NO feedback!

After Garrun Group submitted a claim to Zurich Insurance, there was no response from them until I called them 2 weeks ago to find out what is happening with the claim? I was then informed that the claim is lost somewhere between departments... Nobody could assist. <br> <br> I was then told Rob Stokes would be able to help. I sent all requested docs through to him (which was already submitted originally), and to date, still NO RESPONSE from him or ANYONE at Zurich. Client service levels are pathetic to say the least. <br> <br> 1 December will be 2 months since the original submission of the claim.