1 reviews | Active since Oct 2015
Unhappy customer
A couple of months ago I bought a Casera Camden Lounge set from House and Home at Cape Gate. The set was faulty and after I complained about it, it was replaced. The replacement set (second set) was also faulty and was replaced again (3rd set) in August 2022. The 2-seater was also faulty and I logged a call with House and Home in March 2023. House and home then informed me that someone will contact me to fetch the set to be repaired. I waited a couple of days but haven’t received any feedback. I followed up with House and Home several times. The contractors that do the repairs for Zululounge collected the defected couches the 29th of March. On the 31st it was returned, but I was not satisfied with the repairs and mentioned it to the delivery guys. They took pictures which they send to their offices and said they will collect it again the following week. They did not collect it and on the 11th April I enquired when they will collect and they collected the next day. A couple of days later the set was returned from the repairs and again the repairs was not done correctly. On the 3rd of May I send a mail to Zululounge to inform them that I am not satisfied with the quality of the set, because of the issues I’ve experienced. On the 5th of May I received feedback to say that the maintenance company will collect the set again for repairs. It was collected, but again not repaired. On the 16th of July the recliner mechanism on the same 2-seater broke off and I logged a call because the mechanism has 3-year warranty. After a couple of mails, Zululounge requested from Casera Meubels what the warranty policy is, after I’ve sent them pictures of the brochure that was on the set when I bought it. They then requested the complaint history from House and Home. It is now the 16th of August and the problem is not solved yet. I feel I paid allot of money for the set, but have only had bad luck with it. All I would like is for someone to get back to me with a solution.
