DISGUSTING AND PATHETIC SERVICE

I have had 2 ********** experiences with Zulu Swag. The first time I ordered 2 pairs of sandals for my dad and I, and I expected them to deliver my package in 14 days as is alluded on their website. However, and greatly to my disappointment, it took them almost 2 months to deliver after I had been pleading with them to give me updates about the delivery of my package, and they were making empty promises all along. For my package to be eventually delivered, I had to source the assistance of a guy named Siphelele, who manages their Facebook page. My sandals were delivered within two weeks of him assisting me (still not satisfactory). Siphelele made the excuse that Zulu Swag had had an over influx of orders because it was during Heritage month and that they were overwhelmed with orders, and that they were under pressure to deliver hence, the extensive delays. The reasoning behind this excuse sounded plausible, and I gave them the benefit of the doubt. For the second time around, my wife requested that I order 2 more pairs for her and my daughter, this was around the 9th of October when I placed the order and fully paid for it. Alas, to my annoyance and disappointment once again I was faced with the same experience for the 2nd time, if not worse. I requested Siphelele to assist me with the tracking of my order as he had done so the 1st time around. He promised that he would give me an update on my package, a few days lapsed without the promised being fulfilled, and I was losing my patience with him because I was insistent that he give me an update, then, he decided to completely ignore my texts. After threatening to expose Zulu Swag's poor service and reputation on social platforms to their admin on Whatsapp, miraculously I was given a date when my package will be delivered, and indeed, my package was delivered after almost 2 months from the day I made my order. To my wife's disappointment though, the sizes of the sandals were quite small, and I requested for an exchange for bigger sizes. I was instructed to return the sandals via the Pep courier service where I had to cough out an extra R100. That was on the 2nd of this month. Since I'm based in Cape Town, the delivery took 3 days for it to get to Durban where the Zulu Swag store is located. They allowed the package to linger at their local Pep stores until the last hour on the 20th of this month when I was given a notification by Pep stating that my receiver had only 24 hours to collect the package or else it will be couriered back to me. After angrily relaying this to Zulu Swag, it's only then where they went and collected the package at Pep. They have been making all sorts of excuses yet, my sandals are still not delivered. Now, they have even had the audacity to ignore my texts on Whatsapp. I aim to smear their name and brand on all social platforms accessible to me.