FH
Fred H
1 reviews | Active since Mar 2020
26 Jun 2020, 12:40
STAY AWAY FROM ZUKI PET!!!
Stay away from this business!!! I ordered and paid for some cat food, and the delivery was fine. HOWEVER, you are automatically entered into an auto-delivery. When I later tried to change the auto-delivery date I received an email response back that IGNORED the changed date. I then emailed the company, and some "Michelle" confirmed the changed delivery date. HOWEVER, just a few days before the original delivery date (which I twice tried to change) I again received an email to inform me that the cat food will be delivered as per the ORGINAL DATE!
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Replies (2)
ZUKI Pet's replyOfficial
26 Jun 2020, 13:20Hi Fred.
Chris here, co-founder, ZUKi Pet. I apologies for the confusion relating to your order, and the technical difficulties you experienced. We are In process of a major systems overhaul and there has been a few notifications that have gone out in error.
We offer an Autodelivery service which makes It easy for people to set and forget their petfood orders while saving some money and a load of time along the way. This is fully optional. You have an option on each product to either use the Autoderlivery service or just order once. There are no contracts with ZUKi Autodeliveries and you can cancel or update at any time. This Is clearly indicated on the product when an order is placed.
Kind Regards
Chris Irwin
ZUKi Pet
Chris here, co-founder, ZUKi Pet. I apologies for the confusion relating to your order, and the technical difficulties you experienced. We are In process of a major systems overhaul and there has been a few notifications that have gone out in error.
We offer an Autodelivery service which makes It easy for people to set and forget their petfood orders while saving some money and a load of time along the way. This is fully optional. You have an option on each product to either use the Autoderlivery service or just order once. There are no contracts with ZUKi Autodeliveries and you can cancel or update at any time. This Is clearly indicated on the product when an order is placed.
Kind Regards
Chris Irwin
ZUKi Pet
ZUKI Pet's reply26 Jun 2020, 13:20
Official
Hi Fred.
Chris here, co-founder, ZUKi Pet. I apologies for the confusion relating to your order, and the technical difficulties you experienced. We are In process of a major systems overhaul and there has been a few notifications that have gone out in error.
We offer an Autodelivery service which makes It easy for people to set and forget their petfood orders while saving some money and a load of time along the way. This is fully optional. You have an option on each product to either use the Autoderlivery service or just order once. There are no contracts with ZUKi Autodeliveries and you can cancel or update at any time. This Is clearly indicated on the product when an order is placed.
Kind Regards
Chris Irwin
ZUKi Pet
Chris here, co-founder, ZUKi Pet. I apologies for the confusion relating to your order, and the technical difficulties you experienced. We are In process of a major systems overhaul and there has been a few notifications that have gone out in error.
We offer an Autodelivery service which makes It easy for people to set and forget their petfood orders while saving some money and a load of time along the way. This is fully optional. You have an option on each product to either use the Autoderlivery service or just order once. There are no contracts with ZUKi Autodeliveries and you can cancel or update at any time. This Is clearly indicated on the product when an order is placed.
Kind Regards
Chris Irwin
ZUKi Pet
FH
Fred H's updateReviewer Update
26 Jun 2020, 14:43There was NO "confusion" relating to my order, and NO technical difficulties experienced. Nor is the problems I experienced in any way related to "confusion" of "technical difficulties". What IS concerning is that my experience with you exactly mirrors the problems and reviews of other unhappy customers.
FH
Fred H's update26 Jun 2020, 14:43
Reviewer Update
There was NO "confusion" relating to my order, and NO technical difficulties experienced. Nor is the problems I experienced in any way related to "confusion" of "technical difficulties". What IS concerning is that my experience with you exactly mirrors the problems and reviews of other unhappy customers.