Incomplete Orders and Deceptive Practices at Zuki Pet

I am deeply disappointed with Zuki Pet's service. They failed to deliver my full order with no explanation or direct contact available to resolve the issue. Furthermore, the offer of a 'freebie' was misleading, as undisclosed terms and conditions were conveniently mentioned only after the fact. Attempts to address these issues were met with unhelpful responses and a lack of accountability from their customer service team. This experience has been frustrating and falls short of basic consumer service standards.