Bad business practices

I have had the same experience as Michael K!

This website is a complete ****! I took advantage of their so called promotion during March 2020 and opted to get a once off purchase of dog food (as a means to trying out their service). I did not opt for any further purchases or subscription! However, their website is set up to create a default option which ensures that if you take advantage of their promotional discount then you are automatically joined up for their ongoing service!

Without adequate warning, I was charged the following month (April) for an order for dog food that I didn't place! When I noticed the debit from my credit card, I immediately complained to Zuki and asked for a cancellation of the order and a refund. I was told that it was my fault that this had occurred because I had subscribed to their ongoing service by making an order and taking advantage of the discount and that I had not read their T&C's properly!

I immediately cancelled my credit card with my bank (to avoid further ********** transactions being made) and was told by Zuki that they would cancel the order and give me a refund minus the discount that I had enjoyed on my initial purchase! They proceeded to send me a proof of the refund minus the R500 discount that they had supposedly given me! How disgusting!

I then still received the delivery of the products that I had supposedly ordered from them (after cancelling the order) and I had to suffer the inconvenience of arranging with Zuki to collect their products back again! I am also still waiting for their so called refund to reflect in my bank account.

This company is clearly engaging in dubious and questionable business practices and should be reported for contravening the Consumer Protection Act.