BAD SERVICE AND DELIVERY

I am giving one star as hellopeter does not allow me to give nothing.

I bought couches from Zorora after seeing various adds and reasonable prices, I was told that they will make contact with me prior to delivering the couches which never happened, 30 min before City Logistics 3rd party delivery service needs to deliver I get a call saying they will be there in 30min I must please be ready, made arrangements and got the couch delivered, when I opened the couches they were soaking wet, advised Zorora about this and they said they would get back to me.

That same evening I went to check my cameras and noticed that they delivered the couches on an open bakkie with no tarpaulin on and about 10 other pieces on piled on top of each other, that obviously explained how it got wet.

Zorora then did not come back to me as promised and after contacting them again they advised they will replace the couch and have a new one delivered to me after it has been manufactured.

About a month later, again the courier contacts me the day of delivered (Luckily the morning already for delivery the afternoon) around 16h00 the courier shows up and again, on the back of a bakkie with no tarpaulin on after delivering at 6 other places, driving dirt roads stacking the cargo on top of the couches, upon opening the couches last night they are dirty and full of dust.

Their product might be good (Wont really know as we are not using the couches) but their judgement on transport is bad, making them look very bad.

Whole experience is just not pleasant, rather support other guys that is proud of their work.