Customer service just poor.

I’ve been on hold so long that I have registered a Hellopeter profile & am now writing a review. The seemless customer care they keep on talking about on their little hold tune is non-existent. The excuse to not process a claim is the lack of documents, that were sent with the email subject line they used. Be prepared to hold for at least 20-30 mins if you want to talk to someone in their claims department.

Perhaps if they use their sales consultants in their customer services department there may be some improvement.