Zoom fibre service terrible

We had a damage in the fibre cable on 4/6/2026 in our area. According to the technician this damaged cable was repaired on 5/6/2026. We still do not have internet as at 8/6/2026. The technician came out on 8/6/2026 at around 6pm after we struggled to get hold of someone. He checked everything and informed me that the infrastructure is perfect and there is nothing he can do on his side. He informed me that the IT department is having some issues on their side. How long do we have to wait for the issue to be resolved? Their service is pathetic. I am really disappointed in their service and their ISP as well which was C Way computers in this instance. It feels that I am just a number to them as the majority of the other customers fibre is working in the area. It is like they don’t care and the attitude I was receiving from them is like it will get sorted out when it gets sorted out.