Zoom Video Communications - Bad service

I have been struggling to get a password via my paid zoom account for weeks now. This problem is nearly a year old. This was the last communication: Below it is asking: Please provide a valid email address for the new business Here it is ***

Did you get this Casey?

From: Casie Murff (Zoom Video Communications) <***> Sent: Thursday, 03 December 2020 23:18 To: *** Subject: Re: No Password

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Casie Murff (Zoom) Dec 3, 2020, 13:18 PST

Then only other option would be to contact your internal Zoom admin to have them reset your password and you will receive an email to create a log in password. I am showing the contact for your internal admin is ***

Thanks Casie

Casie Murff (Zoom) Dec 3, 2020, 6:26 PST Hi ,

We sent you an email on Monday 11/30 with information on how to create a log-in password. Did you not receive this email?

Thanks Casie

Casie Murff (Zoom) Nov 30, 2020, 10:48 PST Hi

Thanks for contacting Zoom Support! In order to begin using a password login into Zoom, you would first need to use the "forgot password" option when at the Zoom login screen. (shown below) Once complete, you will be able to use an email and password to login to Zoom moving forward. If you have further issues then you might need to contact your administrator for your company's Zoom account Resetting your password 1. Open a web browser and go to zoom.us/forgot_password. 2. Enter your email address and the captcha code displayed. If the displayed captcha code is difficult to read: • Click to change the code, or • Click for an audio code, then click Play Audio to hear the code. 3. Click Send. 4. You will receive an email with a link to reset your password. Click the link in the email. 5. Enter your new password. 6. Enter the new password a second time for confirmation. 7. Click Save. You have now reset your password and should be logged into the Zoom web portal. 8. Click Go to My Meetings to be taken to the web portal. Note: You will also receive an email confirmation that your password has been reset.

Thanks Casie

*** Nov 30, 2020, 10:33 PST Account no: ***3 PLEASE ASSIST: I am a paid member, but can only log in via FB. I want to log in via password but no option for that. Need to log in from work computer, no FB allowed. Been struggling almost a year!!!!!!

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