APPALLING INSTALLATION SERVICE AND TECHNICAL SUPPORT

I was contacted today by their salesperson chasing the rest of the payment for an installation done a week ago.

The installation has not been done correctly, and since load shedding has kicked in again, I have contacted them every day to tell them that the alarm stops working and beeps every 5 seconds during load shedding (including 2am in the morning and keeping us awake). The installation was done specifically to prevent this.

Monday I called them 3 times and I was transferred to technical who simply cut me off.

On Tuesday, I managed to get through to them to report the issue as a matter of urgency and they told me that they would get back to me. They never did.

Today (Wednesday) I was called to make payment for the installation which I informed the salesperson is faulty and was transferred to technical who told me that they can only address it on next Tuesday at the earliest!

This is absolutely appalling considering that this is a technical issue as part of their installation that they have not prioritised to fix and would rather chase installations for the money. Absolutely shocking. For the past 10 years, I held Zonewatch in higher regard than ADT. No longer.

Conveniently, there is no path for escalation of issues on their website so I am on Hello Peter and will move to Facebook next.