Zone 6 venue/Computicket ****

Can Zon 6 venue and Computicket refund me for 3 tickets I bought for event that didn't happen on the 20-09-2025 Amapiano Exclusive Edition,how can can Computicket allow this to happen,how many people have been scan,on the day I tried calling zone 6 venue was told to phone on Monday, today I Monday I phoned again with no luck.