Cancellation

This is a traumatic experience i cancel the membership on the 11 of Oct spoke to the guy called Simo Khumalo from collections dep via email he said he can't trace my membership he ask for my cell no: ********** 359 so that someone from Zoltac lifestyle can call me to assist even now i'm still waiting for that assistance, and i believe if they couldn't trace my membership it means i'm not the member in my understanding on the 20th the debit order went off when i try to get hold of the company to refund me they send me from pillar to post Simo never responded to my emails up to so far, i call their Head office i was put on hold for +/- an hour they gave me this email ********** to claim a refund and i didn't get the reply i think this is a **** the company is using a debit order(AEDO) facility that can not be cancelled or be revest by the Banks is that lawful other debit orders like (SAGEPAY,NAEDO) consumers are able to cancel and revest but this AEDO whats so special about it even the Banks can't touch it. it means customer are stacked with the debit order for life if the company doesn't cancel it, imagine if they can load this debit order like the R99 **** the was doing the rounds customers will be in deep financial crisis, the funny part is that when you cancel they going to charge you a penalty more then what they debited in my case the took R1150 the penalty they charging is going to be R1900 and i don't owe these people it doesn't make sense please assist.