Rude owner on order issue .

A Pizza was ordered on Monday the 14th of May 2018, when the pizza arrived we noticed that something smells wrong, the cheese was rotten, I then called Zoes to inform them that something is not right with the pizza, the person who answered the phone then handed the phone to Maria, She was so rude, and kept saying that it couldn’t be the cheese, it just couldn’t be. And all of a sudden she put the phone down without saying bye, or anything.

Someone was sent to our office to collect the pizza so that she can see what we are complaining about, in this period I called Zoes to hear what she had to say about it. I also said That we want a refund on the pizza, and NOT another Pizza.

14:45 The person who then answered the phone said, please hold, let me hand the phone to her. In the background I heard her saying: I don’t want to speak to her (me on the phone) the poor guy didn’t know what to say to me, asked for my number and said Maria will call me back.

And guess what, I am still waiting for her call.

Then the waiter and the Chef arrived so the Chef can hear the problem, and we told him, however no Refund…. The Chef was even willing to refund the pizza out of his own pocket, but I could not accept that, as he is given ingredients by Maria and as she is the owner, it is her responsibility.

She is rude and not willing to sort this out.