ZipZap login

I Contacted the call centre yesterday and they insured me that the password has been reset. My Client couldn't make the payment as the password was never reset. This morning they have rep**** via e-mail and asked me for my cell Nr. Amanda phoned me and said that she can't pick up my username and she will phone me back. Longa phoned me back starting to judge me with an arrogant attitude and reasons why I can't log in. By teasing and tempting me further he informed me were to go and check out my username. I informed him that it is exactly the user name I gave previously... As if that was not enough he asked me in bad attitude to give him the username again... while making me feel stupid. Very frustrated I spell-ed it out to him and just to tease me again he started all over again and make as if he did not get it, after saying yes he got the part that was given to him. Feeling annoyed and feel he needs to go for a client service course. Very disappointed! Still can't log in!