1 reviews | Active since Sept 2012
Terrible Service
I ordered a ZipZap card facility on the 18th of March 2016, I was hoping to receive it before the Easter weekend so I made an immediate payment on Monday the 21st which cost me R40 extra. I also sent all the documents they required, I hardly received any feedback last week because Tumelo was on leave, a lady named Fazlin contacted me and asked for a proof of residence which I sent. So on Tuesday the 29th I sent an email to ask when I will receive the machine, I got a response from Tumelo saying that they need a 3 month bank statement, but I don't have an account in my name that is older than a month, I told Tumelo that and that I was unhappy with their service, she responded by telling me that they will refund my money because they declined my application due to the fact that I cannot provide a 3 month bank statement. Now I will only get my money back by the 5th of April because they only make payments on Fridays, so much for my immediate payment.<br> <br> Thanks a lot for taking your time ZipZap. I already found another company and they don't require a 3 month bank statement.
Hi Sindiree,
The documentation we require is there to protect both you and us in case of ***** and chargebacks. The procedure is the same for all the major banks and as a responsible service provider, we need to follow the rules and standards of the industry.
Having said that, I do apologise for the back and forth, this should have been explained up front. We have updated our web page with the relevant details and improved the proccess to be more transparent going forward.
Once you have reached the point where you are able to supply the neccesary docuemntation, you are very welcome to re-apply to benefit from the lower ZipZap rates.
Kind regards,
Brett
Hi Sindiree,
The documentation we require is there to protect both you and us in case of ***** and chargebacks. The procedure is the same for all the major banks and as a responsible service provider, we need to follow the rules and standards of the industry.
Having said that, I do apologise for the back and forth, this should have been explained up front. We have updated our web page with the relevant details and improved the proccess to be more transparent going forward.
Once you have reached the point where you are able to supply the neccesary docuemntation, you are very welcome to re-apply to benefit from the lower ZipZap rates.
Kind regards,
Brett