GC
Gavin C
1 reviews | Active since Jul 2011
19 Jun 2019, 15:06
Terrible backup and customer service
i have a Zipzap machine which i purchased direct fromn Zipzap and i s now faulty. When i called them to see if i could get some help to restore the machine i was told that there is no warranty anymore and they cannot help me!!!!! I requested that a manager calls me as i am very unhappy that was 8am this morning and im still waiting now at 3pm with no call. Client left and i lost R12500.00 sale as i could not process his card payment!!!!! I do understand there is no warranty but WHERE is the support, and its impossible to do manual payment as well!!!!!!!
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Replies (2)GC
Gavin C's updateReviewer Update
20 Jun 2019, 08:32Well Zipzap got hold of me monly to have some rocket scientist rattle on about contarcrts and to tell me the obviouse that my macine is broken.
Turns out that these inferior pieces 0f S+%$ units cannot be repaired but must be replaced at normal retail pricing!!!!
Looks like i will have to move over to Yoco!!!!
Turns out that these inferior pieces 0f S+%$ units cannot be repaired but must be replaced at normal retail pricing!!!!
Looks like i will have to move over to Yoco!!!!
GC
Gavin C's update20 Jun 2019, 08:32
Reviewer Update
Well Zipzap got hold of me monly to have some rocket scientist rattle on about contarcrts and to tell me the obviouse that my macine is broken.
Turns out that these inferior pieces 0f S+%$ units cannot be repaired but must be replaced at normal retail pricing!!!!
Looks like i will have to move over to Yoco!!!!
Turns out that these inferior pieces 0f S+%$ units cannot be repaired but must be replaced at normal retail pricing!!!!
Looks like i will have to move over to Yoco!!!!
Zipzap's replyOfficial
20 Jun 2019, 15:17 Good Afternoon GavinThank you for taking my call today and discussing your frustrations. As per our telephonic discussion, we will be providing you with a new device. Once again please accept apologies for the issues you had experienced and please don’t hesitate to contact me directly should have any further concerns or questions. Have a great day Malcolm from the ZipZap Team
Zipzap's reply20 Jun 2019, 15:17
Official
Good Afternoon GavinThank you for taking my call today and discussing your frustrations. As per our telephonic discussion, we will be providing you with a new device. Once again please accept apologies for the issues you had experienced and please don’t hesitate to contact me directly should have any further concerns or questions. Have a great day Malcolm from the ZipZap Team