Pathetic service and i havent even received my card machine yet!

<p>My business is a travel agency and i was previously using Yoco as my card machine provider. Unfortunately Yoco machines no longer accept magstripe cards resulting in me having to look for an alternate provider. I completed the Zipzap online application on the 27th January, 2 WEEKS AGO, and they make you pay immediately. If you submit all of the required documentation they say your machine will be delivered in 7 days. I sent all of the required documents immediately and they were received in good order. This is where my issues started.... I was then contacted by Fazlin a sales rep. She advised that as my business was a Travel Agency there are many more documents that i had to complete and the procedure was much more involved. Why was this not disclosed upfront?!?! I was in contact with Tumelo before i did my application and it was clear that i had a travel business! Fazlin came to my premises and i completed the ridiculously invasive forms she even had to take a photo of my office?!?! I mean i am not applying for a loan from Absa, i do not want to open an Absa bank account. Why do they need to know my turnover, why do i need to sign surety for my business?!?! When i asked Fazlin all she said was if the forms were not completed then it would just delay the application process. Great answer, very informative. I did not need anymore delays so completed the forms and she said it would take a few more days. On Monay the 6th February i called Fazlin to follow up, she said that there was no problem with my application and i should have my merchant number that day and machine by the end of the week. 2 days later nothing.... i called her on the 8th February. She said she could not talk and would call me back. No call was ever made.... she emailed me stating that Absa now need income tax. Income tax what?!? Income tax number, proof of income tax?? What exactly?!? No clarification. I then emailed Fazlin to please cancel my application and arrange for a refund as i have now had enough of Zpzap wasting my time. She ignored my email. I called her and she did not pick up, i called her again this morning and she did not pick up?!?! Is this how Zip zap makes money? By making people pay for card machines and then finding every reason to not deliver them!? Please can someone contact me about arranging my refund. I am not interested in doing business with Zipzap as i think you are con-artists. FYI: With Yoco, you complete an online application, send documents and really do get your machine in 3 - 4 days. Perhaps Zipzap should go to Yoco for some customer service training!!</p>