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ibitehard I

1 reviews | Active since Sept 2016

14 Sept 2016, 14:45

********** Service- And I dont even have my machine yet

<p>Absolutely gobsmacked by the service we have received from zipzap.</p> <p>-signed up online, paid the fee (R2050.86)</p> <p>-no one contacted us, but received an email stating they noted our order and were waiting for funds to clear</p> <p>- Still no radio contact, so we email to find out- get told that we would be waiting a week, someone would contact us</p> <p>-still nothing, send another email and we are told we need to send through documents proving we run a sole prop, and our bank details are linked to card (WHYYY???- as a sole prop, you are the business)</p> <p>-in the mean time, Ikhoka and Yoco both spot our business and come and try to sell us their equivalents</p> <p>-get letter to zipzap stating we have power over business bank account stipulated.</p> <p>-told this is not sufficient, will be another wait</p> <p>-your competitiors can have all of the above done in as little as 24 hours. One of whome I will be utilising as my service provider</p> <p> </p> <p>So dissatisfied at the useless communication and overcomplications displayed by ZIPZAP. </p> <p>Kindly cancel the order and refund our monies as according to this date and reference: 30/09/2016 ref 773</p> <p> </p>

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Replies (2)
Zipzap
Zipzap's reply14 Sept 2016, 15:38
Official

Hi Chris,

I am busy investigating this issue and will get back to you shortly.

Regards,

Brett

Zipzap
Zipzap's reply15 Sept 2016, 16:24
Official

Hi Chris

We apologise for the frustration you have felt to date, and hope that you can appreciate that the bank account you supp**** is in a different name to the sole proprietor name you used to apply and because we would need to settle funds into this account, it was imperative to ensure it is the correct account. We have confirmed the bank account details through a vetting agency at our cost, and all is in order. We would like you to continue the process of becoming a ZipZap merchant with the added confidence that compliance is our highest priority and we will ensure that card transactions processed using ZipZap are secure.

My team assure me that our sales administrators guided you through the sign up process and clarified the issue with the bank account.

Should you choose to not to continue, we will refund your payment.

Kind regards

Brett