Hellopeter
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Clayton H

1 reviews | Active since Jul 2011

06 Sept 2018, 08:22

Bad product and bad communication. Rather stick to a real payment provider

Zip Zap machine dies ( software block) after not using it for a while. Their solution is to make you buy another one. Yet this is not explained to you in any user manual or material that comes with the machine. Rather upset that they failed to communicate this and then expect you to cough up for another machine.

Their solution is to make you cough up for another machine. I have three of these machines that are worthless now.

0
Replies (4)
Zipzap
Zipzap's reply06 Sept 2018, 13:08
Official

Dear Clayton

Thank you for bringing this to our attention. As discussed telephonically, I completely understand your frustration and would like to apologise again for the inconvenience caused.

Whilst exploring your account in more depth, I note that you have had your ZipZap card machines for 4 years and that you have not been transacting using ZipZap for some time. Unfortunately your ZipZap card readers have fallen out of warranty and you would need to purchase a new device.

Should you require more information or would like to purchase a new card reader, please feel free to contact me directly.

Kind regards

Malcolm

CH
Clayton H's update06 Sept 2018, 15:04
Reviewer Update
Hi Malcom You said you would call me today? Easier to just palm me off with a message on Hellopeter? Your representative told me that the software key is lost on the ZipZap device if it is not used for some time and this renders the device as completely useless. Where in your manual or documentation that is sold with the device does it say the device will "die" if not used within x amount of time? I was not aware of this when the device was sold to me. If your TV just dies after not watching it for a period of time , dont you think it would be ridiculous for the manufacturer to just say - "Its completely normal, we know that happens but tough luck buddy. I know we never told you this but that's just the way it is. Oh and I would be glad to sell you another one. Next time, watch tv more often in order for it to stay working" This has nothing to do with weather it is under warranty or not. This is a function(malfunction) that you are fully aware of. Your solution is a joke, your business is all smiles when making a sale and all "***** you" when something goes wrong. I am not surprised to find countless existing complaints relating to your customer service and product. You honestly cannot feel that you are justified in your actions...
Zipzap
Zipzap's reply06 Sept 2018, 16:55
Official

Hi Clayton

Thanks for taking the time to chat to me again this afternoon and as a gesture of good faith, we will be providing you with a new device so that you can start transacting again. We are committed to providing our merchants with excellent service and resolving problems in the best way possible.

I look forward to meeting you face-to-face tomorrow to hand over your new ZipZap card reader.

Kind regards

Malcolm

CH
Clayton H's update12 Sept 2018, 06:05
Reviewer Update
Malcom supp**** me with a new machine in the end. He was helpful and friendly.