1 reviews | Active since Aug 2018
Bad customer service
Good day. I've been having a problem with my ZipZap machine for quite a while now. I've reported it several times - phoned the Customer Services number, spoke to several agents, tried sending emails (it keeps boucing back). All the agents checked the app version on my Samsung device, they even uninstall and reinstall it twice. I was also advised to report the problem on the app so that the technical guys can have a look at it, but still no feedback from them. The machine's bluetooth keeps disconnecting while busy with a transaction- even while the machine is on charge. I even tried the app on different phones, still the same.
Dear Carla,
Thank you for bringing this to our attention. We apologise for the experience you have had with ZipZap, it is definitely not the desired experience. Please use the following contact details for any queries you may have - *** or ***.
As discussed telephonically, we would like to replace your faulty ZipZap and will contact you to arrange for the collection of your original device and delivery of a new one.
Once again, apologies for the inconvenience.
Regards
Malcolm
Best regards,
Dear Carla,
Thank you for bringing this to our attention. We apologise for the experience you have had with ZipZap, it is definitely not the desired experience. Please use the following contact details for any queries you may have - *** or ***.
As discussed telephonically, we would like to replace your faulty ZipZap and will contact you to arrange for the collection of your original device and delivery of a new one.
Once again, apologies for the inconvenience.
Regards
Malcolm
Best regards,