mW
maike W

1 reviews | Active since Nov 2015

07 Dec 2015, 13:02

overcharged, still no product, and slow CS

Shocking Experience:<br> After trying to buy a subscription to a magazine, which I paid online for successfully after a few failed attempts, I still, after 10 days, have not gotten my digital subscription. In spite of that, they, after receiving payment, charged my for 2 other subscriptions the next day that I did not request, as well as, brace yourself, 22 other attempts at pulling money from the credit account.<br> These requests were bounced from my bank, BUT because they were bounced, I had to pay a bounce fee of R8 per bounced transaction. So almost R1000 later, with no magazine subscription, countless emails to the customer care and a request by [URL Removed] to take time off work to go to the bank and sort it out there (this problem that THEY caused), the problem still remains completely unsolved.<br> DO NOT USE [URL Removed] - spare yourself the emotional energy, time taken off to go to the bank, effort in trying to communicate to the customer care and of course, based on my experience you won't even get the product you paid for. I can't actually believe the kind of experience I've had. My anger has turned to a sheer sense of being flabberghasted. I can't even.

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