Do not deliver on their contractual obligations and almost ZERO customer service.
<p>Signed up with them 6 months ago as they "offered" a product no-one else in the area was able too. </p> <p>We are seriously regretting it. We do not have a stable and relaible internet connection as promised with the up/down line speeds we need to connecto our servers situated in Germany. </p> <p>I have tried to get hold of a senior manager who refuses to talk to me or get back to me and corresponds by email when he feels like it and has ZERo sense of urgency or concern or interest in our immediate requirements to at least continue limping along.</p> <p>For almost a week now we have to manualy hand write all our paper work as they have done something to ***** up our netwrok and we do not have access to any printers while we struggle along on a LTE Wi-Fi link that at times is so slow the connection to our servers drops anything between 50 - 100 times a day making it almost impossible to get any work done. Our indvidual work loads have increased exponentialy as a result with us having to put additional 3 - 4 hours daily just to TRY catch up and deal with the urgent open issues. We are already experiencing increased customer disatisfaction and loosing sales and a good name with our customers.</p> <p>I am not able to comprehend how some posts on this site rate them so high. Does it mean they are capable but for some reason do not care or are not interested or concerned in our situation despite us paying good money on time as per our contractual agreement where their SLA says at most we will be done for 4 hours if it is hardware related and the latest network outage has been almost a week and still waiting for the manager at his convenence and comfort to get back to me and give some indication of what the outlook is.</p> <p>Maybe they are able to provide a respectable service, but after 6 months with them, my advise to all who consider them is to stay away. I have to find a way to survive for the next 18 months of our contract. Anyone out there with legal advice for us?</p>
This client has ordered a fibre solution, which is in process and as this takes a few months to deliver, we installed a temporary solution as an interim to improve his current situation. He is currently in a poor service area, and we have encountered many challenges on the available network options at this site. The Zinia team has been working tirelessly to improve this experience. We thank Andre for his patience and support, and are absolutely committed to resolving this situation.
This client has ordered a fibre solution, which is in process and as this takes a few months to deliver, we installed a temporary solution as an interim to improve his current situation. He is currently in a poor service area, and we have encountered many challenges on the available network options at this site. The Zinia team has been working tirelessly to improve this experience. We thank Andre for his patience and support, and are absolutely committed to resolving this situation.
This client has ordered a fibre solution, which is in process and as this takes a few months to deliver, we installed a temporary solution as an interim to improve his current situation. He is currently in a poor service area, and we have encountered many challenges on the available network options at this site. The Zinia team has been working tirelessly to improve this experience. We thank Andre for his patience and support, and are absolutely committed to resolving this situation.
This client has ordered a fibre solution, which is in process and as this takes a few months to deliver, we installed a temporary solution as an interim to improve his current situation. He is currently in a poor service area, and we have encountered many challenges on the available network options at this site. The Zinia team has been working tirelessly to improve this experience. We thank Andre for his patience and support, and are absolutely committed to resolving this situation.
This client has ordered a fibre solution, which is in process and as this takes a few months to deliver, we installed a temporary solution as an interim to improve his current situation. He is currently in a poor service area, and we have encountered many challenges on the available network options at this site. The Zinia team has been working tirelessly to improve this experience. We thank Andre for his patience and support, and are absolutely committed to resolving this situation.
This client has ordered a fibre solution, which is in process and as this takes a few months to deliver, we installed a temporary solution as an interim to improve his current situation. He is currently in a poor service area, and we have encountered many challenges on the available network options at this site. The Zinia team has been working tirelessly to improve this experience. We thank Andre for his patience and support, and are absolutely committed to resolving this situation.
This client has ordered a fibre solution, which is in process and as this takes a few months to deliver, we installed a temporary solution as an interim to improve his current situation. He is currently in a poor service area, and we have encountered many challenges on the available network options at this site. The Zinia team has been working tirelessly to improve this experience. We thank Andre for his patience and support, and are absolutely committed to resolving this situation.
This client has ordered a fibre solution, which is in process and as this takes a few months to deliver, we installed a temporary solution as an interim to improve his current situation. He is currently in a poor service area, and we have encountered many challenges on the available network options at this site. The Zinia team has been working tirelessly to improve this experience. We thank Andre for his patience and support, and are absolutely committed to resolving this situation.