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alankistanaidoo A

1 reviews | Active since Nov 2016

12 Feb 2021, 12:46

Zimbali Vacation Club...************, ********* and apathetic

************, thieving and apathetic will sum up my present experience with Zimbali Vacation Club. On their website, they describe themselves as the 'gold standard', with dreamlike pictures of villas and the ocean. Please don't be deceived.... I decided to sell my ZVC shares last year in February. I filled in two cancellation request forms for my 1 bedroom and for my studio apartment, for the amounts of R28630 and R7201 respectively. I recieved acknowledgement of the request forms and was asked to furnish proof of my bank details which was duly done. From then on, despite numerous phone calls and emails, no payment was recieved. I am usually assured that my query regarding payment would be directed to finance or to Sam Davidson in sales. So this has been going on for a year now with no response to my emails. My advice to anyone wanting to deal with this ************ company.... stay well away.

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Replies (2)
Zimbali Vacation Club
Zimbali Vacation Club's reply12 Feb 2021, 13:05
Official
Good Day Mr Naidoo,
Kindly be informed that the Company has been trying to contact you on various platforms.  

Kindly check you email inbox for correspondence or alternatively please contact our offices on *** request the Zimbali Vacation Club Sales Office. 

Regards,
Zimbali Vacation Club Team
aA
alankistanaidoo A's update12 Feb 2021, 16:05
Reviewer Update
Miss Davidson has responded to my review. We have determined that that due to COVID19, the staff who was handling my queries had left, and all information relating to the sale of my timeshares had been lost. We also determined that emails being sent to me from herself were blocked by my email server for some unknown reason. She has forwarded information to her finance department, and hopefully payment will be made soon.