PB
Pierre B

1 reviews | Active since Feb 2018

03 Feb 2018, 04:19

**** at Zimbali vacation club

I booked a holiday at Zimbaly with my family around November 2017 and everything went ,well the place is enjoyable until I was approached by a young lady near the reception desk .She told me that she will call their driver to drive me around zimbali to show me the beauty of the place,how big and amazing the place is.I was very excited and I agreed.The man came driving a Toyota condor and introduced himself to me as Donavan Armstrong one of the sales executive of Zimbali vacation club,he drove us around the area for a maximum of 10 minutes then he took in their office,he started to convince us to join their vacation club and telling me great things that their offering.He advised me to purchase a life time membership of R135000.00 rand with deposit of 30% that comes with two bedrooms appartment.He further told me that by joining the club I will have 30 days holidays every year to any place around the world and whenever I am interested to purchase a property from them they will discount me an amount of R135000.00 the very same amount I paid to join the club which means I do not loose anything at the end of the day.I was very excited and I decided to pay the joining fee that was R40500.00 rand.After my card was debited the guy told me that I should be aware that every year I will be paying a levy of 12800.00 in other for me to book a trip something that he never mentioned to me when he was advertising the product to me but he only mentioned that when my account was debited.I asked him to give me the policy documents so that I read and confirm all that he told me,he said they will be emailed to me and that will take a couple of days.When I received the policy documents I was shocked the lifetime membership became 15years;30 days holidays a year became 7 days or 900credits ;and it was not mentioned anywhere in that contract that I will be discounted R135000.00 if I decide to purchase a property from them.I requested a straight cancellation of the membership and full refund until now I haven't received my money and they do not even take my phone calls anymore.I lost R40500.00 and R3300.00 one month instalment as a joke.

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Replies (2)
Zimbali Vacation Club
Zimbali Vacation Club's reply24 Jul 2018, 15:05
Official

There was a misunderstanding, between the Member and the Sales Executive.

This issue has since been resolved by the Sales Manager, and the member is happy.

PB
Pierre B's update31 Jul 2018, 13:45
Reviewer Update
Dear readers, it is important to update you about the way this matter has been resolve. I received a phone call 3 weeks ago from Mr Diederik I believe he is the new manager at zimbali vacation club. He first apologised for all that went wrong and he offered to refund me all my monies or to continue with the membership giving me the assurance that i will not have any issues at all with the club. I decided to not get my monies back because he advertised the product very well to me unlike the sale executive who was misleading me. I have just booked a holiday to Dubai using my membership and the place looks lovely. We are very excited about this trip. I will definitely encourage you guys to speak to Mr Diedreck at the club if you are interested to join he will definitely give you the best service. Thanks.