RK
Refilwe K

1 reviews | Active since Jul 2013

22 Sept 2019, 18:52

Do not sign up at Zimbali Vacation Club

I visited the resort and was called in my room to take a tour of Zimbali. I was asked to join the vacation club after the tour which was amazing by paying a deposit. I was told that if I don't cancel within 7 days I will forfeit the amount I paid, which was R4000. A few week later, I decided that I didn't want to continue with the membership and asked to cancel. I was told that I must pay 40% of the purchase price as admin fees to cancel which I was not told about and every time I ask where in the contract it specifies this no one responds. They only email me about a breach and not answer my questions. How can I trust a company like this which is clearly ran unprofessionally by ignoring me. I don't even know if this company is real or a **** to be honest with the way they are behaving. If you go to the resort and they call, don't go unless you know what you are getting yourself in.

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Replies (1)
RK
Refilwe K's update26 Sept 2019, 20:10
Reviewer Update
Just feedback. After months of not getting any communication from ZVC. I got a call from Diedrick, the new sale manager. He clarified most of the queries I have raised especially the 40% cancellation fee which turned out not to be true. Which is fantastic. It’s unfortunate that this had to be resolved in this manner however I appreciate his customer service and work ethic. Because of that I’m considering the option of not cancelling (will make the final decision soon)