Where is my refund?

My wife and I were at Fairmont Zimbali Hotel for 2 nights. During the their sales exercise for their holiday club disquised as a free tour of the resort we somehow felt very pressured to pay R3k as they told us the offer was only for that day and we could not sleep over it. They however said if we changed our minds we could just come in and get our refund.

Once we communicated we did not want to go ahead with the holiday club we signed the required form and sent back to Betha who had been the sales person. She was quite polite by the way. She handed over the matter to Samanthe Davidson who did not make communication and once asked she just sent an email saying this could take up to 15 days. It has been over 15 days and there is not courtesy to even send a one liner to say this may day another few days?

You were very happy and polite in taking the money but there is no courtesy when it comes to my refund. My wife and I wanted to put this off for another 2 months but we will not be returning for this package nor recommending this to anybody else.