Rude and Degrading

I had booked a stay at the Zimbali Resort, I was allocated my room and was immediately unhappy as it was way down the corridor and no view just a bush, I called reception to ask if I can be moved as I have a baby and its too far to walk and I preferred a view, she said unfortunately there are booked to capacity and they cannot assist, however I was met by a manager in the corridor who said to me to call reception to ask to be moved as there are rooms available on floor 3 as well as floor 6. When I called Mr Knight ( front desk Director) attended to my call and was extremely, extremely rude, he made me feel disgusted, when I asked for his name he even spelt it out to me in a sarcastic manner as to be funny and mean do what you want with my name, I am not scared. Eventually they charged me extra for the upgrade which we needed to pay immediately at reception.We realised that the air conditioning was not working and called for someone to attend to it, we then had to move rooms,With a sleeping baby and they re reimbursed our upgrade fee as it was now their fault, I didn't mind paying, they should not have **** about being full when there were rooms available,and dont be RUDE!!