Pre-authorisation still pending 7 days after check

I am extremely disappointed by Fairmount Zimbali Resort. While checking out of the resort on 16 February 2015, i was assured that the per-authorisation of R4000.00 would be reversed and I settled my account for my stay. It is now 7 days later and I still have not received my money back. Everyday last week i was given the assurance by the front desk manager Kershan that it would be reversed and someone would get back to me. I had to make over 15 calls to the resort in an effort to resolve this, but to no avail! and nobody called me back with feedback until this morning when a gentleman by the name of Kulani called me to tell me it had been done.<br> <br> However I am still waiting for this to reflect. This show of gross misconduct and incompetence astounds me. Fairmount Zimbali is supposed to be a 5 star establishment, but it seems that it is an irresponsible and inconsiderate organisation. <br> <br> I will now be seeking legal advice on how to hold this place responsible for the theft of my money.<br> <br>