Fairmont Zimbali - LIES!

We have just spent a weekend at the Fairmont Zimbali with my husband's employer. Two weeks ago, we asked Morgan at Zimbali to book a 'Meet a dolphin' experience for us at Ushaka Marine World. My husband e-mailed him, and also phoned him to request this. When we arrived on Friday afternoon (27 March), we asked Morgan if he had confirmed our booking with Ushaka. He was very evasive and said he had to confirm on the Saturday morning. On our way to Ushaka, at 8h30 he called us to say that the dolphin's were ill, and we thus could not meet the dolphins. When we got to Ushaka, however, we went to the ticket sales and discovered that he had NEVER booked for us, and the dolphins were indeed NOT ill!!!! Back at the hotel, we asked to speak to his manager, but according to him, he is the manager. At further enquiry, he said the person he reported to was not there, but that he would ensure the person would call us. This was not done. We are EXTREMELY frustrated and unhappy with the fact that he blatantly **** to us.