Disappointed

<p>I made a reservation at Zimbali for this weekend, however due to unforseen circumstances i cannot make the booking and i have requested that my booking be cancelled, upon cancelling my booking i have been advised that the cancellation will result in me losing the full payment amount. I find this unacceptable and i was told that this is the company policy? the company has a policy that just takes your money and does not offer alternative refunds even if you do not use the facilities? i have given them 5 days notice of cancellation and still their attitude is the same. I have requested to speak to the manager and i have yet to hear from him as he has been on a conference call the entire day? I am in the service industry and i am fully aware of my rights as a consumer.</p> <p> </p> <p>I need the General Manager of Zimbali to contact me urgently as i need this matter resolved urgently, I am not going to leave this matter here until it is amicably resolved.</p> <p> </p> <p>the most unproffesional service i have ever received from a 5 star establishment.</p> <p> </p>