Bad first time experience

We arrived at Zimbali lodge very excited , first time visiting the resort . At the pool we ordered food and ****tails then receiving our food before our drinks when we asked why the waiter told us she forgot about the drinks !! At all the restaurants we waited for drinks,food and the bill , then we went back to our garden suite and took a shower finding out that out drain was blocked and our whole bathroom and closet was flooded , realising then after they cleaned our suite they took our dirty towels and not replacing them with new ones ! I had to phone 3 times to get someone to bring us new fresh towels ! The maintenance man arrived and then had to unblock our drain, after that the whole suite was stinking <br> <br> The only appology we recieved was over the phone and their attitudes towards us was shocking like we did something wrong and like we are causing them problems <br> I was very dissappointed i know alot of places thats much better and cheaper