Bad customer service

On arrival at the Fairmont zimbali resort on the 19 April 2019 I went to check in and was told my room is not ready, we waited 2 hours and after complaining that we have been waiting too long for the room to get ready, only then we were told that the hotel got flooded the night before. When we get to the room ( room 3028) the floor mat was soaking wet we called for house keeping to clean and exchange the wet mat but they only come and took the wet mat and left, they didn't clean the floor or give a dry mate. We leave the balcony door open so the wet floor can dry and we come back to a room that was messed up by ******s which we were never told about at check in. We call again to complain and the service we got was very disappointing. I paid a lot of money to stay at the resort and to get this kind of service is very disappointing. I will never stay here again and will tell everyone I know about the bad experience