Zimbali security arrogant and has no respect with guest

After spending a weekend in Zimbali i discovered that the security treats all their guests like *********. It was an extremely disappointing experience. After asking for a senior supervisor to assist with a problem with an access card we were told there was no one available. The guard was extremely dishonest and arrogant when the problem escalated. It was basically his word against ours. A fine was issued to me which I will pay it but I will not recomend anyone to visit zimbali until they sort out their issue with access card and fingerprint recognition. It is unacceptable to get treated like ********* after all if we can afford to spend on a weekend at zimbali we should be treated the right way. Also no hand sanitizers available at the west gate entrance.