Don't buy anything from Zhauns ever part 2!!!!!!

Don't buy anything from them part two: After my heat press just stopped working i phoned Louise the manager at the JHB branch. I told her that i needed my flatbed repaired asap as i have a big order to send out. Her reply was that she has no technicians available and that she is sorry but she cant help me with my problem. I then had to buy a new complete heat press from another company just to finish my order. Upset my friend phoned Louise and all of a sudden she decided to borrow me a flatbed in the meantime. Which she packed in a thin layer of plastic and obviously got damaged by the courier because there was no protection for the flatbed. After informing her on the situation she yelled at me "Luister my skat" just proving to me how lame the service is!!!! No professionalism at all...she was yelling and blaming me for her poor packaging. Now all of a sudden they are agreeing to replace the parts but i have to put in writing that i waver my right to my warranty if i don't come for training. Still no one is answering my question as to why there was a paper with my combo that has the incorrect heat settings for the machine they provided. If i used the instructions on the info on that paper...i probably would have set fire to my house! Zhauns i need answer's!!!!!!!!!!!!!