Worst Customer Service Experience ever from Zeropay

In all honesty they deserve a 0, a big and fat one, because the experience I've had with them has been nothing but trauma, I even cried on the phone with one of their consultants and all she said was "unfortunately there's nothing we could do". I bought clothes from (The Hanger clothing palette) nothing is being delivered and the vendor isn't saying anything, I go to ZeroPay cause that's one of their listed vendors, so I trust them to protect me and follow up on the order, I even told them to cancel the order and I don't want a refund because I paid the 1st deposit of R1000, they come back to me and say the vendor has shipped the clothes and because of that it's out of their control, they will keep collecting payments from me until the outstanding amount of R3000 is paid off, keep in mind I haven't received any of the stuff I bought, this is since 28 December, but ZeroPay keeps saying they will continue taking payments. I'm in disbelief💔