M&EM&E
Michael & Elmi Michael & Elmi
1 reviews | Active since Apr 2017
02 May 2023, 10:25
Worst App , multiple charges
They are clueless. The customer care does not answer email. APP The worst , even confirmed that still not working after months. Never generates statements. This is to trick you so that you cannot see anything or what is happening. Note that app does not update after payment. And if you want to settle , then dies not give an icon to pay. What a joke. More frustration and totally ******* as per NCR. The manual way to pay now is to EFT. It's a joke. Also same issue , I made the payment and still charge the R125. They cannot even provide me the T& C term clause. App is a joke. Its like this for months. Worst company and App. Nothing works. Customer care consultant have little to no training . Don't by on 14 of the month because you will be asked to pay at the month end first payment . NOT 30 DAYS BUT 16 DAYS LATER
Helpful (0)
Replies (7)0
Replies (7)
ZeroPay's replyOfficial
02 May 2023, 14:15Hi Michael & Elmi
Thanks for getting in touch and for bringing this to our attention.
We want to sincerely apologise for the inconvenience and your experience you've had with us!
We are working every day to make our App better for you as it should provide you with a seamless payment experience. We will be taking your notes seriously and have asked our IT team to investigate it.
Our cut off date for the payment delay to the next month is the 15th of the month - we hope that this will provide customers with time to pay and allows us to align better with salary payments.
We really appreciate you sending us the feedback. We hope that you will give us the opportunity to improve and gain back your trust.
If you have anything more that you would like us to address, please send us an email to support @zeropay .co. za for our Ops Manager's attention.
Kind regards,The ZeroPay Team
Thanks for getting in touch and for bringing this to our attention.
We want to sincerely apologise for the inconvenience and your experience you've had with us!
We are working every day to make our App better for you as it should provide you with a seamless payment experience. We will be taking your notes seriously and have asked our IT team to investigate it.
Our cut off date for the payment delay to the next month is the 15th of the month - we hope that this will provide customers with time to pay and allows us to align better with salary payments.
We really appreciate you sending us the feedback. We hope that you will give us the opportunity to improve and gain back your trust.
If you have anything more that you would like us to address, please send us an email to support @zeropay .co. za for our Ops Manager's attention.
Kind regards,The ZeroPay Team
Best regards,
ZeroPay's reply02 May 2023, 14:15
Official
Hi Michael & Elmi
Thanks for getting in touch and for bringing this to our attention.
We want to sincerely apologise for the inconvenience and your experience you've had with us!
We are working every day to make our App better for you as it should provide you with a seamless payment experience. We will be taking your notes seriously and have asked our IT team to investigate it.
Our cut off date for the payment delay to the next month is the 15th of the month - we hope that this will provide customers with time to pay and allows us to align better with salary payments.
We really appreciate you sending us the feedback. We hope that you will give us the opportunity to improve and gain back your trust.
If you have anything more that you would like us to address, please send us an email to support @zeropay .co. za for our Ops Manager's attention.
Kind regards,The ZeroPay Team
Thanks for getting in touch and for bringing this to our attention.
We want to sincerely apologise for the inconvenience and your experience you've had with us!
We are working every day to make our App better for you as it should provide you with a seamless payment experience. We will be taking your notes seriously and have asked our IT team to investigate it.
Our cut off date for the payment delay to the next month is the 15th of the month - we hope that this will provide customers with time to pay and allows us to align better with salary payments.
We really appreciate you sending us the feedback. We hope that you will give us the opportunity to improve and gain back your trust.
If you have anything more that you would like us to address, please send us an email to support @zeropay .co. za for our Ops Manager's attention.
Kind regards,The ZeroPay Team
Best regards,
M&EM&E
Michael & Elmi Michael & Elmi's updateReviewer Update
02 May 2023, 17:45Hi , had to call to receive statement which has no info or bank details to pay. Second the app does not allow me to pay. This is a standard ******* IT which has been around for months , actually last year same issue. Like all ,Zero pay does not fix the App which is of a low standard.
Give us a time frame when this will be fixed as 6 month have pasted and yet no improvements. Fever Tree is just another finance that has low standard of resolving issue. Resolve the issue on the App and provide a date. Seeing is believing. This message serve for all to see if you honour you work and company .
Give us a time frame when this will be fixed as 6 month have pasted and yet no improvements. Fever Tree is just another finance that has low standard of resolving issue. Resolve the issue on the App and provide a date. Seeing is believing. This message serve for all to see if you honour you work and company .
M&EM&E
Michael & Elmi Michael & Elmi's update02 May 2023, 17:45
Reviewer Update
Hi , had to call to receive statement which has no info or bank details to pay. Second the app does not allow me to pay. This is a standard ******* IT which has been around for months , actually last year same issue. Like all ,Zero pay does not fix the App which is of a low standard.
Give us a time frame when this will be fixed as 6 month have pasted and yet no improvements. Fever Tree is just another finance that has low standard of resolving issue. Resolve the issue on the App and provide a date. Seeing is believing. This message serve for all to see if you honour you work and company .
Give us a time frame when this will be fixed as 6 month have pasted and yet no improvements. Fever Tree is just another finance that has low standard of resolving issue. Resolve the issue on the App and provide a date. Seeing is believing. This message serve for all to see if you honour you work and company .
ZeroPay's replyOfficial
03 May 2023, 14:27Hi Michael & Elmi
Please send screenshots to support @zeropay. co.za of the app and statement that you have mentioned above. This will assist us in investigating and resolving these issues you are having more speedily.
Kind regards,
The ZeroPay Team
Please send screenshots to support @zeropay. co.za of the app and statement that you have mentioned above. This will assist us in investigating and resolving these issues you are having more speedily.
Kind regards,
The ZeroPay Team
Best regards,
ZeroPay's reply03 May 2023, 14:27
Official
Hi Michael & Elmi
Please send screenshots to support @zeropay. co.za of the app and statement that you have mentioned above. This will assist us in investigating and resolving these issues you are having more speedily.
Kind regards,
The ZeroPay Team
Please send screenshots to support @zeropay. co.za of the app and statement that you have mentioned above. This will assist us in investigating and resolving these issues you are having more speedily.
Kind regards,
The ZeroPay Team
Best regards,
M&EM&E
Michael & Elmi Michael & Elmi's updateReviewer Update
03 May 2023, 19:12As you Senior Manger Consultant that spoke to me , as she confirm everyone is reporting an issue with IT. The recoding and your senior manager confirmed she reported this on numerous times but she is not IT and just passes on the email. So massive communication within your own teams and seems every one knows these and issue except nobody does anything for months. Hire me and pay me as a consultant to provide and review feedback and you will find your issues. Or train your staff , manager better. Good Luck. Let me know when fix as this hello peter serves for all to view. Have a super day.
M&EM&E
Michael & Elmi Michael & Elmi's update03 May 2023, 19:12
Reviewer Update
As you Senior Manger Consultant that spoke to me , as she confirm everyone is reporting an issue with IT. The recoding and your senior manager confirmed she reported this on numerous times but she is not IT and just passes on the email. So massive communication within your own teams and seems every one knows these and issue except nobody does anything for months. Hire me and pay me as a consultant to provide and review feedback and you will find your issues. Or train your staff , manager better. Good Luck. Let me know when fix as this hello peter serves for all to view. Have a super day.
ZeroPay's replyOfficial
05 May 2023, 11:02Hi Michael
Thanks for taking the call and for supplying the team with the details of your experience.
We will be investigating and addressing the things that you have highlighted on the ZeroPay App.
Kind regards,
The ZeroPay Team
Thanks for taking the call and for supplying the team with the details of your experience.
We will be investigating and addressing the things that you have highlighted on the ZeroPay App.
Kind regards,
The ZeroPay Team
Best regards,
ZeroPay's reply05 May 2023, 11:02
Official
Hi Michael
Thanks for taking the call and for supplying the team with the details of your experience.
We will be investigating and addressing the things that you have highlighted on the ZeroPay App.
Kind regards,
The ZeroPay Team
Thanks for taking the call and for supplying the team with the details of your experience.
We will be investigating and addressing the things that you have highlighted on the ZeroPay App.
Kind regards,
The ZeroPay Team
Best regards,
M&EM&E
Michael & Elmi Michael & Elmi's updateReviewer Update
18 May 2023, 20:42You updated the app and it helped for a bit . But now u Der account history it still says the one account is not paid and R2700 is owing. It is in red. You have also just lowered my credit , first by 50% and now to about 10%. Seems nothings getts better
M&EM&E
Michael & Elmi Michael & Elmi's update18 May 2023, 20:42
Reviewer Update
You updated the app and it helped for a bit . But now u Der account history it still says the one account is not paid and R2700 is owing. It is in red. You have also just lowered my credit , first by 50% and now to about 10%. Seems nothings getts better
ZeroPay's replyOfficial
19 May 2023, 16:21Hi Michael
Thanks again for the feedback on the app, some of your points were taken into consideration. We are happy to hear you are already seeing improvements on your app experience, the team will have a look at your latest issue.
ZeroPay checks the scheduled monthly payment behaviour, and the spend limit is reviewed and/or changed based on this. This is to ensure we continue to grant credit responsibly. Depending on if scheduled month-end payments are consistently successful or failed, spend limits can be affected (increased or decreased).
Kind regards,
The ZeroPay Team
Thanks again for the feedback on the app, some of your points were taken into consideration. We are happy to hear you are already seeing improvements on your app experience, the team will have a look at your latest issue.
ZeroPay checks the scheduled monthly payment behaviour, and the spend limit is reviewed and/or changed based on this. This is to ensure we continue to grant credit responsibly. Depending on if scheduled month-end payments are consistently successful or failed, spend limits can be affected (increased or decreased).
Kind regards,
The ZeroPay Team
Best regards,
ZeroPay's reply19 May 2023, 16:21
Official
Hi Michael
Thanks again for the feedback on the app, some of your points were taken into consideration. We are happy to hear you are already seeing improvements on your app experience, the team will have a look at your latest issue.
ZeroPay checks the scheduled monthly payment behaviour, and the spend limit is reviewed and/or changed based on this. This is to ensure we continue to grant credit responsibly. Depending on if scheduled month-end payments are consistently successful or failed, spend limits can be affected (increased or decreased).
Kind regards,
The ZeroPay Team
Thanks again for the feedback on the app, some of your points were taken into consideration. We are happy to hear you are already seeing improvements on your app experience, the team will have a look at your latest issue.
ZeroPay checks the scheduled monthly payment behaviour, and the spend limit is reviewed and/or changed based on this. This is to ensure we continue to grant credit responsibly. Depending on if scheduled month-end payments are consistently successful or failed, spend limits can be affected (increased or decreased).
Kind regards,
The ZeroPay Team
Best regards,