GC
Gareth C
1 reviews | Active since Apr 2013
05 Aug 2022, 10:30
Shocking!
Shocking, absolutely SHOCKING! Nowhere in the Ts and C's do they say you have to have 25% of your purchase amount available immediately. I took my car for an emergency operation and the vet put me into ZeroPay, I signed up, entered my card etc etc and was approved for R5000, vet said operation will be about R2000 so we all agreed. Come to collect my cat and pay and the transaction keeps declining. I could maybe have made a different plan if ZeroPay just stated CLEARLY that there was an amount needed up front! I have a mind to demand the R1 for linking my card back cause they don't deserve a round cent.
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ZeroPay's replyOfficial
05 Aug 2022, 11:21Hi Gareth
Thanks for getting in touch and for bringing this to our attention.
We want to sincerely apologise for the inconvenience and your experience.
With ZeroPay you are required to pay a third of the invoice amount immediately (on the day you spend) in order for the transaction to go through on your account. We apologise if there was any miscommunication on our part.
We value having you as a customer and hope that you will make use of ZeroPay in the future. We wish your cat all the best with their recovery!
Kind regards,The ZeroPay Team
Thanks for getting in touch and for bringing this to our attention.
We want to sincerely apologise for the inconvenience and your experience.
With ZeroPay you are required to pay a third of the invoice amount immediately (on the day you spend) in order for the transaction to go through on your account. We apologise if there was any miscommunication on our part.
We value having you as a customer and hope that you will make use of ZeroPay in the future. We wish your cat all the best with their recovery!
Kind regards,The ZeroPay Team
ZeroPay's reply05 Aug 2022, 11:21
Official
Hi Gareth
Thanks for getting in touch and for bringing this to our attention.
We want to sincerely apologise for the inconvenience and your experience.
With ZeroPay you are required to pay a third of the invoice amount immediately (on the day you spend) in order for the transaction to go through on your account. We apologise if there was any miscommunication on our part.
We value having you as a customer and hope that you will make use of ZeroPay in the future. We wish your cat all the best with their recovery!
Kind regards,The ZeroPay Team
Thanks for getting in touch and for bringing this to our attention.
We want to sincerely apologise for the inconvenience and your experience.
With ZeroPay you are required to pay a third of the invoice amount immediately (on the day you spend) in order for the transaction to go through on your account. We apologise if there was any miscommunication on our part.
We value having you as a customer and hope that you will make use of ZeroPay in the future. We wish your cat all the best with their recovery!
Kind regards,The ZeroPay Team