AB
Ashley B
1 reviews | Active since Sept 2024
02 Sept 2024, 08:07
Refunds
I tired to use them and unfortunately the store didn’t have stock and had to issue a refund. I have had no communication from Zero Pay with regards to my refund. I have sent multiple emails and not one has been responded to. It is now going on 3 full working days. All I want to know is that they have seen the refund and have seen my email stating how I want to be refunded. I understand the refund may take up to 5-7 days but I don’t even know if they have seen it.
Helpful (0)
Replies (3)0
Replies (3)
ZeroPay's replyOfficial
02 Sept 2024, 09:50Hi Ashley
Thanks for getting in touch and bringing this to our attention.
You would have received communication once the reversal was processed from us as confirmation as well as to confirm how you want your refund to be processed back to you.
We have requested for an agent to contact you to confirm all the details in order for you to receive your refund soonest.
Kind regards,
The ZeroPay team
Thanks for getting in touch and bringing this to our attention.
You would have received communication once the reversal was processed from us as confirmation as well as to confirm how you want your refund to be processed back to you.
We have requested for an agent to contact you to confirm all the details in order for you to receive your refund soonest.
Kind regards,
The ZeroPay team
ZeroPay's reply02 Sept 2024, 09:50
Official
Hi Ashley
Thanks for getting in touch and bringing this to our attention.
You would have received communication once the reversal was processed from us as confirmation as well as to confirm how you want your refund to be processed back to you.
We have requested for an agent to contact you to confirm all the details in order for you to receive your refund soonest.
Kind regards,
The ZeroPay team
Thanks for getting in touch and bringing this to our attention.
You would have received communication once the reversal was processed from us as confirmation as well as to confirm how you want your refund to be processed back to you.
We have requested for an agent to contact you to confirm all the details in order for you to receive your refund soonest.
Kind regards,
The ZeroPay team
AB
Ashley B's updateReviewer Update
03 Sept 2024, 07:46Yes I did receive an email asking how I would like the refund so I rep**** and then heard nothing. Communication is very important. Just an email back to say “thank you we have received your preferred refund method” is all I needed. An agent did contact me and didn’t take the time to read my email so I had give my banking details for a second time.
AB
Ashley B's update03 Sept 2024, 07:46
Reviewer Update
Yes I did receive an email asking how I would like the refund so I rep**** and then heard nothing. Communication is very important. Just an email back to say “thank you we have received your preferred refund method” is all I needed. An agent did contact me and didn’t take the time to read my email so I had give my banking details for a second time.
ZeroPay's replyOfficial
03 Sept 2024, 08:54Hi Ashley
Thanks for the details! It's been passed on to the applicable team to investigate.
We will keep you updated on your refund.
Thanks,
The ZeroPay team
Thanks for the details! It's been passed on to the applicable team to investigate.
We will keep you updated on your refund.
Thanks,
The ZeroPay team
ZeroPay's reply03 Sept 2024, 08:54
Official
Hi Ashley
Thanks for the details! It's been passed on to the applicable team to investigate.
We will keep you updated on your refund.
Thanks,
The ZeroPay team
Thanks for the details! It's been passed on to the applicable team to investigate.
We will keep you updated on your refund.
Thanks,
The ZeroPay team